Shipping Policy

Effective Date: 17/08/2026

At AutoLux Looms, we are committed to providing a reliable, efficient, and transparent delivery service. This Shipping Policy outlines our delivery options, processing times, international shipping arrangements, and other important information relating to the shipment of your order.

1. UK Domestic Shipping

We offer delivery throughout the United Kingdom on all automotive lighting products, components, and wiring looms.

Delivery Options

• Standard Delivery: 3–5 business days
• Express Delivery: 1–2 business days, where available
• Free Delivery: Available on orders over £100

Orders are normally dispatched from our UK facility within 1–2 business days of receiving and confirming your order.

Once your order has been dispatched, you will receive an email containing your tracking information.

Please note that delivery times are estimates and may vary depending on the destination, courier availability, and circumstances outside our control.

2. International Shipping

We currently ship to selected international destinations. Available shipping options and delivery times may vary depending on the destination country.

Estimated delivery times are:

• Europe: 5–10 business days
• Rest of World: 10–15 business days

International delivery times are estimates only and may be affected by customs processing, local delivery services, or other circumstances outside our control.

All-inclusive Tracked International (Europe)

All orders shipped to Europe include customs, import duties, and border fees within the shipping cost displayed at checkout. You will not be charged any additional fees upon delivery.

Shipping costs are calculated based on your order value at checkout.

3. Customs, Duties & Import Taxes

Orders delivered outside the United Kingdom may be subject to customs duties, import taxes, VAT, handling charges, or other fees imposed by the destination country.

Any such charges are the sole responsibility of the recipient and are not included in the product price or shipping charges shown at checkout, unless expressly stated otherwise.

AutoLux Looms has no control over these charges and cannot determine or predict the amount that may be payable, as they vary between countries and are determined by the relevant customs authorities.

If you are unsure whether additional charges may apply to your order, we recommend contacting your local customs authority before placing your order.

Please be aware that customs inspections and clearance procedures may result in delays beyond our estimated delivery times. AutoLux Looms cannot be held responsible for delays caused by customs clearance.

Exception: Orders shipped to Europe are shipped on an all-inclusive basis — customs, import duties, and border fees are included within the shipping cost displayed at checkout. No additional charges will be collected upon delivery for European orders.

4. Shipping Carriers

We work with trusted delivery providers, including Royal Mail and other leading courier services, to ensure orders are delivered safely and efficiently.

The carrier used for your order may vary depending on the size, weight, destination, and delivery service selected.

5. Order Tracking

All orders are sent with tracking where available.

Once your order has been dispatched, you will receive an email containing your tracking number and relevant delivery information.

You can use the tracking details provided to monitor the progress of your delivery directly through the applicable carrier's tracking service.

Please allow some time for tracking information to become active after your order has been dispatched.

6. Shipping Restrictions & Delays

Certain remote, restricted, or hard-to-reach areas may be subject to extended delivery times or may not be eligible for delivery.

If we identify an issue with your delivery address or are unable to ship to your location, we will contact you as soon as possible.

While we make every reasonable effort to meet the estimated delivery times stated above, AutoLux Looms is not responsible for delays arising from circumstances outside our reasonable control, including courier delays, adverse weather, customs procedures, strikes, or other unforeseen events.

7. Product Packaging

All automotive lighting products and wiring looms are carefully packaged to minimise the risk of damage during transportation.

Our plug-and-play products are supplied ready for installation and are designed to require no cutting or modification of the vehicle's original wiring, where applicable to the specific product.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.

If an order is returned to us due to an incorrect, incomplete, or undeliverable address, additional delivery charges may apply before the order can be re-dispatched.

9. Questions About Your Delivery

If you have any questions regarding shipping, delivery times, tracking, or an existing order, please contact our team:

Email: sales@autoluxlooms.com
Telephone: 07763 783359

We will be happy to assist you with any shipping-related enquiries.